Is there a membership fee? +
There is no membership fee to join and no cancellation fee.
What discounts do I receive as a Benziger Club Member? +
20% off Benziger & Imagery wine and merchandise purchased at the winery or online, preferred pricing on event tickets and tasting room experiences and tours. We also send exclusive email offers to Club members. These offers typically include extra discounts on wines and discounted shipping offers.
As a member, do I need to make an appointment for a visit to the tasting room? +
Wine Club Members are welcome to enjoy a tasting at the bar or in the Wine Club Room, complimentary for four people, no reservation required. Reservations are necessary for groups of 8 or more, and for tours and seated tastings.
I just joined the Club, when will I receive my first Club selection? +
Our Clubs are processed during the spring (March, April, May) and Fall (September, October, November, December*). The date of signup and the tier of Club will determine when you are charged and when you will receive your first Club selections. *December shipment includes the Holiday bottle of Tribute included in the Benziger Family Club membership.
Do you notify me when my Club shipment is on its way or ready for pickup? +
Yes. We charge your credit card on a Monday and ship the wines the following Monday. For most of the West Coast, wine releases are delivered 1 to 2 days later. For East Coast addresses, wine selections are delivered in 5-10 business days. When your Club is shipped, you will receive an email with tracking information. After we charge your credit card, we will email you and notify you when your wines will be ready for pickup in our tasting room. A deadline for pickup will be noted in the email as well. If your wine is not picked during the timeframe stated, the wines will be shipped to you and the credit card on file will be charged for shipping.
Do I have to be home to receive my wine? +
Yes, the federal government requires that someone 21 or older, with a government-issued identification, be present to sign for any package containing alcohol. You may ship to a home address but we strongly recommend shipping to a business address where someone will be available to sign for the package.
What if I am going to be away from home when my shipment is scheduled to arrive? +
We are happy to work with your schedule. Please check your Club’s shipping schedule and alert us as soon as possible if you will not be available to receive your shipment. If you contact us after the order has already been packed, we do have the ability to redirect, recall or hold a shipment and a fee could be charged for these requests.
Can I skip a shipment? +
You can request a hold on your account for a shipment or season. We can also work with you to delay a shipment to accommodate your schedule. Please reach out to the Wine Club team directly to facilitate these requests – 800-989-8890 | firstname.lastname@example.org
Can I add wines to my Club? +
Yes – we will gladly add wines to your Club and also offer an extra shipping discount, please call or email prior to your Club being processed. 800-989-8890 | email@example.com
How do I update my address or payment information? +
You may update your information in your online account or over the phone with our Wine Club team. 800-989-8890 | firstname.lastname@example.org
Are special events available for Club members? +
Yes – we have Club member exclusive events and pricing! Please visit our
Where can I find an electronic copy of the current Club newsletter? +
You can find your Club newsletters under the Wine Club tab on our website.
How do I cancel my membership? +
While we hope that you will never have cause to cancel your membership, if you do choose to cancel, please follow the cancellation policy below as set forth when you signed up.
I understand I may cancel my membership in any Benziger Family Winery wine club after receiving one season (spring or fall) of wine club selections, by sending a written notice of cancellation by (a) e-mail at email@example.com, (b) submitting your cancellation online at our website at www.benziger.com/contact-us, (c) calling us at 800-989-8890 or (d) letter mailed to us at Benziger Family Winery, 1883 London Ranch Road, Glen Ellen, California 95442, Attn: Wine Club Cancellation. Any cancellation will take effect immediately following our receipt of your cancellation. Please be sure to include your name, billing address, and which club you would like to cancel when writing to us.
Can a friend or relative pick up my Club shipments? +
Yes, please contact the Wine Club Department prior and provide the name of the friend or relative and the date they are coming.
How do I receive my member discount online? +
If you signed up in our tasting room, an account will be created for you with the email address provided on your wine Club application, and you will be sent an initial login email. If you did not receive this email, please contact our Wine Club team and we will gladly assist you.
Why can’t you ship to my state? +
State laws regulate the direct shipment of wine. Some states prevent wineries from shipping directly to consumers. To learn more about these restrictions please visit freethegrapes.org.
Join our mailing list and we’ll notify you if there are any changes in your state’s shipping laws.